Product Warranty

Our 14k gold-filled pieces come with a 6-month warranty— within this time period, if your item loses a stone or becomes damaged by reasons other than user error, we will offer one complimentary replacement so long as the item is in stock. After this time period, we are not responsible for wear and tear that occurs to the piece. You will also be responsible for shipping fees. 

Our 14k solid gold pieces are covered by a 1-year warranty and free repairs within this warranty period. If the item is out of warranty, the customer is responsible for any and all shipping and repair charges. These charges largely depend on the type of damage that occurs. Please reach out to with your order number and a photo of the damaged item to receive a quote for the repair. 

If you believe your item has a manufacturing defect, please return it to us for inspection within 30 days of delivery. If we determine your piece is defective, we are happy to offer a complimentary repair or replacement if need be. Upon inspection, if we determine that the damage is not caused by a manufacturing defect, we will notify you and provide you a quote for the repair, if available. We do not provide warranties for theft or product loss.

Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. Gemstones are listed as unique in color and not guaranteed to look exactly like the image. These characteristics are what make your piece unique, and should not be considered a defect.

Please note that our warranty applies only to customers who have purchased items directly from NADIN PRATA and are named on the product receipt. If another jeweler has made repairs or alters to the piece, this voids our product warranty.